At Sagada Steep, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or use our services.
We believe in transparency and want you to understand exactly what information we collect and why. This policy applies to all visitors, users, and others who access our services.
Last updated: December 1, 2024
Information We Collect
Personal Information You Provide
When you interact with our website or services, you may choose to provide us with certain personal information, including:
Contact Information: Name, email address, phone number when you fill out our contact form or inquiry forms
Communication Data: Any information you include in messages sent through our contact form or email correspondence
Service Inquiry Details: Information about your tea development interests, business goals, or training needs
Consultation Information: Details shared during consultations or advisory sessions
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and usage:
Usage Data: Pages visited, time spent on pages, links clicked, and navigation paths
Device Information: Browser type, operating system, IP address, device identifiers
Analytics Data: Information collected through cookies and similar technologies (see our Cookie Policy)
Location Data: General geographic location based on IP address
Legal Basis for Data Processing
We process your personal data based on the following legal grounds:
Consent: When you voluntarily provide information through forms or communications
Legitimate Interests: To improve our services, understand user needs, and provide relevant information
Contractual Necessity: To provide the services you request or enter into service agreements
Legal Obligations: When required to comply with applicable laws and regulations
Data Retention Periods
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are typically retained for two years unless you request deletion. Analytics data is aggregated and anonymized after six months.
How We Use Your Information
Service Delivery and Communication
Respond to your inquiries and provide information about our services
Communicate with you about consultations, training programs, or service agreements
Send follow-up messages related to your specific interests or requests
Provide customer support and address your questions or concerns
Website Improvement and Analytics
Analyze how visitors use our website to improve functionality and user experience
Understand which services and information are most valuable to our audience
Identify technical issues and optimize website performance
Develop new features and services based on user behavior and feedback
Marketing Communications (With Your Consent)
Send occasional updates about new services, programs, or resources
Share relevant content about Philippine tea development or hospitality training
Notify you about upcoming workshops or training opportunities
You can opt out of marketing communications at any time
Data Sharing with Third Parties
We do not sell your personal information. We may share limited data with:
Service Providers: Analytics tools, hosting services, and email platforms that help us operate our website
Legal Requirements: When required by law, court order, or to protect our legal rights
Business Transfers: In connection with any merger, sale, or transfer of assets
All third-party service providers are bound by confidentiality and data protection agreements
How We Protect Your Information
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information:
Encryption: SSL/TLS encryption for data transmission between your browser and our servers
Access Controls: Limited access to personal information on a need-to-know basis
Secure Storage: Data stored on secure servers with regular security updates and monitoring
Regular Audits: Periodic review of security practices and vulnerability assessments
Data Breach Procedures
In the unlikely event of a data breach that affects your personal information, we will notify you within 72 hours of becoming aware of the breach, in accordance with applicable data protection laws. We will provide information about the nature of the breach, potential consequences, and steps being taken to address it.
Limitations of Security
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data. You also play a role in protecting your information by maintaining the confidentiality of any passwords or account information.
Your Privacy Rights
Right to Access Personal Data
You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.
Right to Rectification and Erasure
You can request correction of inaccurate personal information or deletion of your data. We will comply with erasure requests unless we have a legitimate legal reason to retain the information.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.
Right to Object to Processing
You can object to our processing of your personal information for marketing purposes or when we process data based on legitimate interests. We will respect your objection unless we have compelling legitimate grounds.
How to Exercise These Rights
To exercise any of these rights, please contact us:
We will respond to your request within 30 days and may require verification of your identity before processing certain requests.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data
Browse our website without submitting any identifying information
We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided above. We will process your request promptly.
Note: Deleting your data may limit our ability to respond to your inquiries or provide certain services, but you are welcome to continue browsing our informational content.
Additional Privacy Information
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.
International Data Transfers
Your information may be transferred to and processed in countries other than the Philippines. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.
Questions and Concerns
If you have questions about this Privacy Policy or concerns about how we handle your personal information, please contact us at [email protected] or +63 2 8892 7146. We are committed to addressing your concerns promptly and fairly.