Welcome to Sagada Steep. By accessing or using our website and services, you agree to be bound by these Terms of Service. These terms establish the relationship between you and Sagada Steep regarding your use of our consulting, formulation, and training services.
Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services.
Effective date: November 28, 2024
Service Usage Terms
1. Acceptable Use Policy
When using our website and services, you agree to:
Provide accurate and truthful information when submitting inquiries or forms
Use our services only for lawful purposes and in accordance with these terms
Respect the intellectual property rights of Sagada Steep and third parties
Not attempt to interfere with or disrupt the operation of our website
Not use automated systems or software to extract data from our website
2. Permitted Uses
Our website and services are provided for:
Learning about Philippine tea development and our consulting services
Submitting legitimate inquiries about our services
Accessing educational content and resources
Communicating with our team for business purposes
Evaluating whether our services meet your needs
3. Prohibited Uses
You may not use our services to:
Submit false, misleading, or fraudulent information
Impersonate any person or entity or misrepresent your affiliation
Transmit viruses, malware, or any harmful code
Harvest or collect information about our users without permission
Use our services for any illegal or unauthorized purpose
Interfere with the security features of our website
4. Service Access Requirements
Access to our website is provided free of charge for informational purposes. Specific consulting, formulation, or training services require separate agreements and are subject to fees. We reserve the right to modify, suspend, or discontinue any part of our website or services at any time without prior notice.
5. Fair Usage Guidelines
We expect all users to engage with our services in good faith. Excessive or abusive use of our contact forms, repeated frivolous inquiries, or attempts to misuse our resources may result in restrictions on your access to our services. We aim to provide helpful information to all legitimate users.
Account and Communication Terms
1. Communication Standards
When you contact us through forms or email:
We will respond to legitimate inquiries within 24-48 business hours
Your contact information will be used only for responding to your inquiry
We maintain records of our communications for quality and reference purposes
You may request copies of our communication history at any time
2. Information Security
You are responsible for maintaining the confidentiality of any information you share with us. While we implement security measures to protect your data, you should not include sensitive financial or health information in web forms or unencrypted emails.
3. Service Relationship
Submitting an inquiry through our website does not create a client relationship. Formal service engagements require separate written agreements specifying scope, deliverables, timeline, and fees. Initial consultations help determine mutual fit and service requirements.
4. Communication Termination
Either party may terminate communication at any time. If you wish to stop receiving messages from us, simply notify us via email or phone. We will promptly remove you from our contact lists while retaining records as required for legal or business purposes.
Service Availability and Modifications
1. Service Uptime and Maintenance
We strive to maintain continuous website availability but cannot guarantee uninterrupted access. Our website may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control. We are not liable for any inconvenience or losses resulting from temporary unavailability.
2. Service Offerings
The services described on our website (Philippine Tea Development Consulting, Heritage Herbal Tea Formulation, Tea Service Training for Hospitality) are subject to availability and capacity. We reserve the right to decline service requests based on scheduling, scope fit, or resource constraints. Service descriptions on our website are for informational purposes and may be updated.
3. Geographic Scope
Our services primarily focus on Philippine tea development and are designed for clients in the Philippines or those developing tea-related projects in the region. We may provide services outside the Philippines on a case-by-case basis depending on the nature of the project and our capacity.
4. Service Modifications and Updates
We may modify, expand, or discontinue any aspect of our services at our discretion. This includes updating service offerings, pricing, methodologies, or focus areas. Current clients with active service agreements will be notified of any changes that affect their engagements. Website content and service descriptions may be updated to reflect our evolving expertise and market conditions.
Intellectual Property
1. Content Ownership
All content on this website, including text, graphics, logos, images, and software, is the property of Sagada Steep or its content suppliers and is protected by Philippine and international copyright laws. The compilation of all content on this site is our exclusive property.
2. License to Use Website
We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may:
View and browse website content
Print individual pages for personal reference
Share links to our website content
You may not reproduce, distribute, modify, or create derivative works from our content without written permission.
3. Trademarks
"Sagada Steep" and related marks are trademarks or service marks of our company. You may not use our trademarks without our prior written consent. All other trademarks appearing on our website are the property of their respective owners.
4. User-Submitted Content
Information you submit through contact forms remains your property, but you grant us a license to use it for responding to your inquiry and improving our services. We will not publicly share your submitted information without your consent, except as required by law.
Additional Terms
Governing Law
These Terms of Service are governed by the laws of the Republic of the Philippines. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts in Makati City, Philippines.
Severability
If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Terms Modification Policy
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website with an updated effective date. Your continued use of our services after changes are posted constitutes your acceptance of the revised terms.
Contact for Questions
If you have questions about these Terms of Service, please contact us at [email protected] or +63 2 8892 7146. We are happy to clarify any aspect of these terms.